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Clear cancellation and refund terms for all coaching services.
Free cancellation. No fee charged. Session can be rescheduled at a mutually convenient time.
50% of the session fee is charged as a cancellation fee. The remaining 50% can be applied to a future session.
100% of the session fee is charged. This includes cancellations made within 24 hours of the scheduled session.
100% of the session fee is charged. The session is considered a completed service.
If an emergency prevents attendance, contact Mary immediately. Emergency circumstances may be reviewed case-by-case for potential fee waiver or rescheduling.
No refunds are issued for sessions that have already been delivered. Once a session occurs, it is considered a completed service and payment is non-refundable.
Unused sessions in a prepaid package can be carried forward to future sessions for up to 90 days. After 90 days, prepaid sessions are forfeited unless alternative arrangements are made in writing.
Refunds for multi-session coaching programs are issued on a prorated basis. If you request a refund before starting the program, 100% is refunded. Once the program begins, refunds are calculated based on sessions completed vs. remaining.
Late-cancellation fees (charges for cancellations within 24-47 hours) are non-refundable. These fees are designed to compensate for the practitioner's reserved time.
If a billing error occurs, contact Mary within 30 days. Legitimate billing errors will be corrected, and refunds will be issued for overcharges.
Minimum 4-week commitment required. Cancellations after week 4 are charged a $500 program termination fee. Prorated refunds available for unused sessions within 30 days of request.
Both partners must agree to cancellation. Minimum 6-week commitment. Early termination incurs a $400 program fee. Couples cannot receive individual refunds for partner's termination.
Minimum 8-week commitment. High-touch program with premium pricing. Cancellation after week 8 incurs 50% of remaining program cost as termination fee.
No refunds issued within 7 days of workshop date. Group programs cannot be refunded after 50% of sessions have occurred. Cancellations with 14+ days notice receive full refund.
Corporate contracts require 14 days' written notice to cancel. Cancellations with <14 days notice forfeit all prepaid services.
Prepaid workshop or training fees are non-refundable if the cancellation is due to the organization's decision. If Mary cancels due to circumstances beyond the organization's control, full refunds are issued.
Corporate workshops can be rescheduled with 14+ days notice without penalty. Rescheduling with <14 days notice may incur administrative fees.
If services cannot be delivered due to natural disaster, pandemic, or other force majeure events, services will be rescheduled or refunds issued at the organization's discretion.
Any disputes regarding cancellations or refunds must be submitted in writing within 30 days. Disputes will be reviewed and resolved in good faith.
If you have questions about cancellations, refunds, or program-specific terms, contact Mary directly. She is happy to discuss your situation and find the best solution.
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