Legal Notice

Privacy Policy

Your privacy is important to us. This policy describes how we collect, use, and protect your information.

Important: Not HIPAA-Regulated

Mary's Counselor's Couch provides non-medical emotional wellness coaching services. As such, we are not covered by HIPAA (Health Insurance Portability and Accountability Act). However, we maintain a high standard of privacy protection and handle your information with the same care and confidentiality as if we were HIPAA-regulated.

Information We Collect

Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Address (if applicable)

Intake & Coaching Information

  • Reason for seeking support
  • Primary goals and objectives
  • Relationship and family background
  • Current stressors and challenges
  • Support systems and resources
  • Notes and progress from coaching sessions

Health & Wellness Information

  • General health information you voluntarily share
  • Mental health history (disclosed voluntarily)
  • Current medications (disclosed voluntarily)

Website & Technical Information

  • IP address and browser information
  • Pages visited and time spent
  • Device information and operating system
  • Cookies and tracking data (if applicable)

How We Use Your Information

To provide coaching services and support your goals
To communicate with you about sessions, scheduling, and progress
To improve our services and customize your coaching experience
To send announcements, updates, or resources related to emotional wellness
To comply with legal obligations or respond to lawful requests
To protect our legal rights and ensure the safety of all parties

Data Storage & Security

Secure Storage

Your information is stored in secure, encrypted systems. We use industry-standard security measures to protect against unauthorized access, alteration, or destruction of your data.

Data Retention

Coaching records and personal information are retained for [insert retention period] after the coaching engagement ends, unless required by law to retain longer. You may request deletion of your information at any time, subject to legal obligations.

Limited Access

Only Mary has access to your coaching records. Information is not shared with staff, contractors, or third parties without your written consent, except as required by law.

Third-Party Services

We may use third-party services (scheduling, payment processing, email) to support the coaching practice. These services are contractually obligated to maintain confidentiality of your information.

Confidentiality Commitment

We are committed to protecting your privacy and maintaining confidentiality of your coaching information. Your personal details, coaching notes, and any information you share with us are kept strictly confidential. We will not sell, trade, or rent your personal information to third parties.

While we maintain the highest privacy standards, please understand that coaching communications are not protected by legal privilege as they would be with a licensed therapist. This means the Practitioner may be legally compelled to disclose information in certain situations.

Voluntary Disclosure

You have the right to know what information we hold about you and how it is being used. You may also request to:

  • Access your personal and coaching records
  • Correct inaccurate information
  • Request deletion of your information (subject to legal holds)
  • Receive a copy of your information in a portable format
  • Opt out of non-essential communications

To exercise any of these rights, contact Mary at [insert contact information].

Legal Exceptions

We may disclose your information without consent if required by law:

  • Threat of Harm

    If you disclose intent to harm yourself or others, we may notify appropriate authorities.

  • Child Abuse

    If we become aware of child abuse or neglect, we are legally required to report to child protective services.

  • Elder or Vulnerable Adult Abuse

    We are required to report suspected abuse of elderly or vulnerable adults.

  • Court Orders or Subpoenas

    If served with a court order or legal subpoena, we must disclose information as required by law.

  • Law Enforcement

    If required by law enforcement in connection with a crime or emergency.

Your Rights

  • Right to know what information we hold about you
  • Right to request access to your information
  • Right to request correction of inaccurate information
  • Right to request deletion of your information
  • Right to opt out of non-essential communications
  • Right to withdraw consent for information use
  • Right to lodge a complaint about privacy practices

Privacy Questions?

If you have any questions or concerns about our privacy practices, please contact Mary.

Contact Us

Mary's Counselor's Couch

Emotional Wellness • Family • Empowerment • Resilience

This site provides emotional wellness support and counseling services. It is not a substitute for licensed medical or psychiatric care.

Contact
  • maryscounselorscouch@gmail.com
  • (728) 777-6422
  • Orlando / Kissimmee Area
  • Virtual sessions available nationwide.

🚨 If you are in crisis, please call 911 or your local emergency number immediately. This website is not for emergency use. For immediate mental health support, call or text 988 (Suicide & Crisis Lifeline).

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